Returns Policy

Return & Refund Policy

At The Kratom Connection, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.

Returns & Refunds
We accept returns on all products within 30 days of the order date. To qualify for a refund, the product must be returned in its original packaging.

How to Initiate a Return

1. Contact our customer support team at 858-598-3005 or by email at orders<at>thekratomconnection.com to request a return authorization.
2. Ship the product back to us at the provided return address.
3. Once we receive the returned item, we will process your refund within 5-7 business days to your original payment method.

Additional Information

• Customers are responsible for return shipping costs.
• Refunds are issued for the product price only; shipping charges are non-refundable.
• If the product arrives damaged or incorrect, please contact us immediately for a replacement.

For any questions, feel free to reach out to our support team. Thank you for choosing The Kratom Connection!